Legal

Cookie Policy

Last updated: 10 June 2026

This Cookie Policy explains how Claim 3000 Ltd (trading as PCP365, FCA 833604) uses cookies and similar tracking technologies on the PCP365 website. By continuing to browse this site, you consent to our use of cookies as described below. You can manage your preferences at any time.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit a website. They allow the website to recognise your device, remember your preferences, and collect information about how you interact with the site.

Similar technologies — such as local storage, session storage, and web beacons — may also be used for comparable purposes. References to "cookies" in this policy include all such technologies.

2. Who Sets Cookies on This Site?

Cookies on this website are set by:

• Claim 3000 Ltd — as the data controller, responsible for the overall cookie strategy and the legal basis for cookie use.
• Third-party providers — analytics, advertising, and tracking platforms whose tags are placed on the site (see Section 4).

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the website to function correctly. They enable core features such as form submission, session management, and security. They cannot be disabled without breaking the site.

• Session management (remembering your progress through the claim form)
• Security tokens (CSRF protection)
• Load balancing and infrastructure cookies

Legal basis: Legitimate interests / technically necessary — no consent required under UK PECR.

3.2 Analytics and Performance Cookies

These cookies help us understand how visitors interact with the website — which pages are most visited, where users drop off in the form, and how the site performs across different devices and browsers. This information is used in aggregate and does not identify individual users.

• Google Analytics (GA4) — page views, session duration, traffic source
• Hotjar (or equivalent) — heatmaps and session recordings (anonymised)
• Vite/application performance monitoring

Legal basis: Consent (UK PECR). You will be asked for consent via our cookie banner on first visit.

Retention: Up to 26 months for analytics data; raw session recordings deleted within 90 days.

3.3 Marketing and Tracking Cookies

These cookies are used to show you relevant advertising and to track the effectiveness of our marketing campaigns. They may be set by third-party advertising platforms.

• Meta Pixel (Facebook / Instagram ads conversion tracking)
• Google Ads conversion tracking
• TikTok Pixel (where applicable)
• Affiliate and referral tracking cookies

Legal basis: Consent (UK PECR). These cookies are only placed if you accept marketing cookies via our consent banner.

Retention: Typically 30–180 days depending on the platform. See each platform's own privacy policy for details.

3.4 Functional Cookies

These cookies allow the website to remember choices you make (such as your progress in the claim form or preferences) and provide enhanced features.

• Remembering your form progress if you navigate away
• Storing your cookie consent preferences

Legal basis: Legitimate interests (where solely for user experience) or consent (where linked to third-party features).

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these cookies directly. Each provider's own cookie / privacy policy governs their use:

• Google: policies.google.com/technologies/cookies
• Meta (Facebook): facebook.com/policies/cookies
• Hotjar: hotjar.com/legal/policies/cookie

5. How to Manage Your Cookie Preferences

5.1 Our Cookie Banner

On your first visit to PCP365, you will see a cookie consent banner. You can choose to accept all cookies, reject non-essential cookies, or customise your preferences by category. You can revisit these choices at any time by clicking "Cookie Settings" in the footer.

5.2 Browser Settings

Most browsers allow you to control cookies through their settings — typically found under "Privacy" or "Tools". You can:

• Block all cookies (note: this will break some site features)
• Delete existing cookies
• Set your browser to notify you when a cookie is placed
• Block third-party cookies specifically

For guidance on managing cookies in your specific browser, visit allaboutcookies.org.

5.3 Opt-Out Tools

You can opt out of Google Analytics across all websites using the Google Analytics opt-out browser add-on. For advertising-based cookies, visit youronlinechoices.com (EU/UK).

6. Do Not Track

Some browsers include a "Do Not Track" (DNT) signal. There is currently no universally accepted standard for how websites should respond to DNT signals. We do not currently alter our data collection in response to DNT signals, but we do respect your choices made via our cookie consent banner and browser settings.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our own practices. The "Last updated" date at the top of this page will always indicate when the most recent changes were made. We recommend reviewing this policy periodically.

8. Contact Us

If you have any questions about our use of cookies, please contact us:

• Email: contact@claim3000.co.uk
• Phone: 0161 541 2053
• Address: Unit 31, Cariocca Business Park, Hellidon Close, Ardwick, Manchester, M12 4AH
• ICO registration: ZA534924

For broader privacy enquiries, please see our Privacy Policy.