Legal

Privacy Policy

Last updated: 10 June 2026

This Privacy Policy applies to PCP365, the trading name of Claim 3000 Ltd (Company No. 09371796, FCA 833604). References to "we", "us" or "our" refer to Claim 3000 Ltd. We are the data controller for the personal information you provide to us.

1. Who We Are

Claim 3000 Ltd is a Claims Management Company (CMC) authorised and regulated by the Financial Conduct Authority (FCA reference 833604). Our registered address is: Unit 31, Cariocca Business Park, Hellidon Close, Ardwick, Manchester, M12 4AH.

2. What Personal Data We Collect

When you use our website or submit a claim enquiry, we may collect:

• Full name, title, and date of birth
• Email address and telephone number
• Current and previous residential addresses (including postcode lookups)
• Information about your vehicle finance agreements (lender, agreement type, approximate year)
• Answers to eligibility questions relating to your awareness of undisclosed commission
• Your electronic signature (drawn on-screen during the claims process)
• Marketing preferences and consent choices
• Technical data: IP address, browser type, device type, pages visited, and referral source
• Cookie and tracking data (see our Cookie Policy)

3. How We Use Your Personal Data

3.1 To Process Your Claim

We use your personal data to assess your eligibility for a PCP or HP car finance claim, locate your finance agreements via soft credit searches, prepare and submit a claim on your behalf, and communicate updates about your claim.

Legal basis: Performance of a contract and our legitimate interests as a regulated CMC.

3.2 Regulatory Compliance

As an FCA-regulated business we are required to keep records of client interactions, consent records, and complaints. We may share relevant data with the FCA, Financial Ombudsman Service (FOS), or other regulators when required by law.

Legal basis: Legal obligation.

3.3 Marketing (with your consent)

If you opt in during the claims form, we may send you information about related financial claim opportunities by email or SMS. You can withdraw consent at any time by clicking "unsubscribe" in any email or contacting us at the address below.

Legal basis: Consent (PECR and UK GDPR).

3.4 Website Analytics and Improvement

We use anonymised analytics data (via cookies and third-party tools) to understand how visitors use our website and to improve performance and user experience.

Legal basis: Legitimate interests.

4. Who We Share Your Data With

We do not sell your personal data. We may share it with:

• Our partner FCA-authorised Claims Management Company, MR Consumer Services Limited (trading as Mis‑sold Expert) — to whom your claim will be assigned for processing.
• Credit reference agencies (soft search only, not visible to lenders) — to identify your finance agreements.
• Finance lenders and brokers — when submitting or progressing your claim.
• The Financial Ombudsman Service (FOS) or FCA — if required to escalate or report on a complaint or claim.
• Legal and professional advisers — where necessary for the conduct of your claim or our regulatory obligations.
• IT and cloud service providers — including secure form submission, CRM, and communication tools, all bound by data processing agreements.

5. Data Processors

We may use third-party data processors to process personal data on our behalf in connection with the assessment and progression of potential mis-sold vehicle finance claims. Claim Market Ltd acts as a Data Processor on our behalf and may process personal data for the purpose of assessing and progressing potential mis-sold vehicle finance claims and facilitating the services provided through PCP365. Their role may include contacting customers by telephone, email or SMS to help identify, assess and progress potential car finance claims.

All personal data processed by Claim Market Ltd will be processed in accordance with PCP365's instructions and applicable data protection legislation and must be kept secure and confidential.

6. International Transfers

Some of our data processors may operate outside the UK or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place — such as UK-approved Standard Contractual Clauses or adequacy decisions — to protect your data to the same standard as required under UK GDPR.

7. How Long We Keep Your Data

• Active clients: For the duration of your claim plus 6 years after resolution, as required by FCA rules and limitation periods.
• Unsuccessful enquiries / no-proceeds: Up to 12 months from your last interaction, then securely deleted.
• Marketing consent records: Until you withdraw consent, plus a reasonable record-keeping period.
• Analytics data: Retained in aggregated / anonymised form indefinitely; raw session data deleted within 26 months.

8. Your Rights

Under UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — ask us to delete your data where there is no lawful reason to retain it.
• Restriction — ask us to restrict processing in certain circumstances.
• Portability — receive your data in a structured, machine-readable format.
• Object — object to processing based on legitimate interests or for direct marketing.
• Withdraw consent — at any time where processing is based on consent.

To exercise any of these rights, please contact us at contact@claim3000.co.uk or write to us at our registered address. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. Our ICO registration number is ZA534924.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission (TLS/SSL), access controls, and regular security reviews. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children

Our services are not directed at persons under 18. We do not knowingly collect personal data from children. If you believe a child has submitted data to us, please contact us immediately so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

For any privacy-related queries, data subject requests, or complaints:

• Email: contact@claim3000.co.uk
• Phone: 0161 541 2053
• Address: Unit 31, Cariocca Business Park, Hellidon Close, Ardwick, Manchester, M12 4AH
• ICO registration: ZA534924
• FCA reference: 833604